Get a technician out, or a written price for a new door
Repair visits the same day for a door that will not open or close; free written estimates on new doors and openers. Ring or use the form, any hour.
What do I tell you?
What the door is doing in your own words: a bang and now it will not lift, crooked on one side, the opener hums, the car is stuck inside. Whether it is a single or a double door. Your ZIP code, so the technician sent is one who covers that corner of Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Dripping Springs and Bastrop. A photo helps; it is not required.
How soon does someone come?
The same day for a door that will not open or close, which is most calls. For the rest, usually within a day, in a morning or afternoon window you agree on when the desk rings you back.
What happens on the driveway?
The technician disconnects the opener and lifts the door by hand, then looks at the springs, cables, drums, rollers, tracks, opener settings and safety eyes. After that you get the fault, the parts and the total, and nothing is touched until you say yes.
What does the written sheet list?
The trip charge and how it is credited against the repair, each spring, cable or opener part by name and cycle rating or model, labour, the balance and safety-reverse test at the end, disposal of the old parts, and the workmanship warranty in writing. For a new door it adds the door's model, insulation and windows, the haul-away, and a line saying no City of Austin permit is needed for an overhead door on a one- or two-family home. If a line is not on the sheet, it does not turn up later.
How long is the price good for?
A repair price holds for the visit it was given in. A written estimate for a new door or opener is free and holds for thirty days. Approve it and the work is scheduled; no deposit is due before you approve, and if a custom door needs one, the amount is on the sheet.
Am I committed by asking?
No. The estimate costs nothing and you are free to get another. Comparing two sheets line by line is exactly what they are itemised for.
What if a car is trapped or the door is stuck open?
Say "emergency" when you call (737) 265-6723 and the next free technician is sent. Until they arrive, do not try to lift the door, do not touch the springs or cables, and keep people, pets and vehicles clear of it.
Where do you come out to?
Estimates are free across Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Dripping Springs and Bastrop. The service area page lists the towns and the parts of Austin covered.